Contact us

Customer Support

For any questions regarding your order, product information, shipping status, returns, payments, or store policies, our customer service team is available to assist you.

When contacting us, please provide your order number, the email address used during checkout, and a detailed description of your request so we can review your case efficiently.

Response Guidance

We review customer messages during normal business days. Response times may vary during holidays, promotional periods, or periods of unusually high message volume.

For your security, please do not send complete payment card details, passwords, or sensitive personal documents by email unless we specifically request this information through a secure process.

Common Requests We Can Help With

You can contact us regarding order confirmation, address changes before fulfillment, delivery status updates, return eligibility reviews, beauty product usage questions, product care guidance, and general store policy information.

Please send all customer service requests to: service@aurvoa.com.