FAQ

Frequently Asked Questions

How do I contact customer service?

Email service@aurvoa.com. Please include your order number if your question is related to an existing order.

Where can I find shipping details?

Shipping methods, availability, delivery times, and final costs are shown during checkout. Delivery times may vary depending on your location, product availability, shipping method, and carrier processing times.

Can I return an item?

Return eligibility depends on product condition, timing, and policy requirements. Please contact customer service before sending any item back. Products must meet our return requirements to be considered eligible.

How do I choose the right beauty product?

Start by identifying your beauty needs and daily routine preferences. Each AURVOA product page provides detailed information about product features, usage instructions, and recommended application methods.

Are AURVOA beauty products suitable for daily use?

Most AURVOA products are designed for convenient everyday beauty routines. Please follow the product instructions carefully and review product details before use.

How should I care for my beauty tools?

Clean and store your beauty tools according to the product instructions. Keeping products dry and properly maintained helps support performance and extend product lifespan.

Where can I find product details?

Ingredients, features, usage instructions, and product information are available on each product page. We recommend reviewing these details before purchase.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may require additional time depending on the carrier.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact AURVOA customer service as soon as possible. Please provide your order number and clear photos or videos so our team can assist you.