Payment & Security Policy

AURVOA is a beauty and personal care brand dedicated to creating thoughtfully designed products that support modern makeup routines.

Our collections include lipstick, foundation, eyeliner, and beauty products. We focus on combining elegant design, practical functions, and quality materials to create products that make everyday makeup routines easier and more enjoyable.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device, order value, and the payment services available at the time of purchase.

Only payment methods shown as available during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may:

• Approve or decline a transaction
• Request additional verification
• Place a temporary authorization hold
• Apply transaction limits
• Require additional security checks

AURVOA does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.

Checkout Security

AURVOA uses Shopify as its ecommerce platform together with participating third-party payment providers to support checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.

We take reasonable steps to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your own protection, we recommend:

• Using trusted devices and networks when making a purchase
• Keeping your account credentials confidential
• Checking that you are visiting aurvoa.com before entering payment information
• Avoiding sending sensitive payment information through email or customer support messages

AURVOA will never ask you to provide your complete credit card number, CVV/security code, or online banking password by email.

Pricing and Order Total

Before you complete your purchase, checkout will display the applicable:

• Product price
• Quantity
• Discounts
• Shipping charges
• Applicable taxes
• Final order total

Please review your order carefully before submitting payment.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

Currency and Foreign Exchange

Prices are displayed and processed in U.S. dollars (USD).

If your payment method uses a different currency from U.S. dollars (USD), your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by AURVOA.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or law.

Once a refund has been issued by AURVOA, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

For information about refund eligibility, please review our Return & Refund Policy.

Payment Privacy

Information provided during checkout may be processed by:

• AURVOA
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention providers
• Shipping or fulfillment providers where necessary
• Other service providers involved in completing the transaction

For more information about how AURVOA handles personal information, please review our Privacy Policy.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact us:

Brand: AURVOA
Website: aurvoa.com

Legal Entity:
Shanxi Junzenan Technology Co., Ltd.

Customer Support Email:
service@aurvoa.com

Phone:
+86 15604626054

For order-related inquiries, please include your order number and the email address used at checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

aurvoa.com is operated by Shanxi Junzenan Technology Co., Ltd.