Terms and Conditions

Scope of These Terms

These Terms and Conditions (“Terms”) apply to purchases made through aurvoa.com.

aurvoa.com is operated by Shanxi Junzenan Technology Co., Ltd..

AURVOA is a beauty brand offering thoughtfully selected makeup products, including lipstick, foundation, eyeliner, and other beauty products. We focus on elegant design, practical functions, and quality materials that make everyday makeup routines easier and more enjoyable.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on aurvoa.com.

Additional Policies

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, ingredients, shades, colors, finishes, photographs, functionality, pricing, and availability accurately.

AURVOA products may include lipstick, foundation, eyeliner, and other beauty products designed to support everyday makeup routines.

Actual product appearance may vary slightly due to:

• Screen or display settings
• Lighting conditions
• Photography
• Manufacturing tolerances
• Material or finish variations
• Color or texture variations
• Product batch differences
• Packaging or design updates

Products featuring different shades, finishes, textures, applicator designs, packaging details, or other cosmetic product features may vary slightly in appearance or construction.

Such minor variations may be part of normal manufacturing and do not necessarily constitute a defect.

We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements

Customers are responsible for reviewing the applicable product information before purchasing or using an item.

Product ingredients, shades, finishes, packaging, dimensions, and intended uses may vary between products or versions.

Customers should review the stated product information, ingredients where applicable, intended use, and care information before purchasing.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

service@aurvoa.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be made once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices are displayed and processed in U.S. dollars (USD) on aurvoa.com.

Prices may vary depending on:

• Product selection
• Product shades or variations
• Finish or formula
• Quantity
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

We may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device
• Order value
• Available payment services

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

AURVOA may periodically offer:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits

Promotions may be subject to additional conditions including:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs processing
• Weather
• Transportation disruptions
• Holidays
• Remote delivery destinations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some AURVOA products may include delicate cosmetic packaging, applicators, caps, seals, or other product components that require care during transportation.

We take reasonable measures to package such products appropriately, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning a product so that our customer support team can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your AURVOA product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for products with cosmetic containers, applicators, packaging seals, or other components that may be affected during transportation.

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include a replacement, refund, or another appropriate resolution.

Product Use and Care

Products purchased from AURVOA should be used only for their intended purpose and in accordance with applicable:

• Product instructions
• Ingredient information where applicable
• Storage and care information
• Product warnings
• Product-specific recommendations

Lipstick, Foundation, and Eyeliner Products

• Use products only as intended.
• Keep products properly closed after use.
• Store products in a clean and dry place.
• Avoid unnecessary exposure to excessive heat, moisture, or direct sunlight.
• Do not continue using products that appear damaged or unsuitable for use.
• Follow product-specific ingredient and care information where provided.

If a product comes into contact with your skin and you experience irritation or another unwanted reaction, discontinue use and seek appropriate advice where necessary.

Indoor and Outdoor Use

Unless a product page expressly states otherwise, AURVOA beauty products should be protected from unnecessary exposure to:

• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals or cleaning products

Any product claims relating to special performance characteristics apply only where specifically stated on the individual product page.

Product Dimensions and Natural Variations

Product details and measurements displayed on aurvoa.com are provided as a useful reference.

Minor variations may occur as a result of:

• Manufacturing methods
• Measurement methods
• Product construction
• Material characteristics
• Product batch variations

Beauty products featuring different shades, finishes, textures, packaging details, applicators, or decorative elements may not be completely identical from product to product.

Product Warranty

Certain AURVOA products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.

Personal Use

Products offered through aurvoa.com are intended primarily for lawful personal beauty use, gifting, or other approved purposes unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use aurvoa.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity

We may take reasonable steps to protect our customers, website, business, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• AURVOA branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Layouts
• Design elements
• Original written content

is owned by, licensed to, or otherwise used with authorization by AURVOA, Shanxi Junzenan Technology Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

AURVOA may rely on third-party service providers to support:

• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services

Third-party services may be governed by their own terms and privacy practices.

AURVOA is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Your Privacy Choices page.

Disclaimer

To the fullest extent permitted by applicable law, aurvoa.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product photographs and displays are intended to represent the products as accurately as reasonably possible, but minor variations may occur as described above.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, AURVOA and Shanxi Junzenan Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Use or inability to use aurvoa.com
• Website interruptions
• Product availability changes
• Shipping delays outside our reasonable control
• Third-party services
• Unauthorized website access
• Events beyond our reasonable control

This limitation does not apply where such limitations are prohibited by applicable law or where liability cannot legally be excluded.

Force Majeure

AURVOA shall not be responsible for delays, failures, or inability to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Weather events
• Transportation interruptions
• Government actions
• Public health events
• Labor disruptions
• Supply chain interruptions
• Internet or technology failures
• Other events outside reasonable control

We will make reasonable efforts to minimize the impact of such events where possible.

Consumer Rights

These Terms are provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your location, you may have statutory rights relating to:

• Product quality
• Product conformity
• Defective products
• Returns
• Refunds
• Cancellation rights
• Other consumer protections

Nothing in these Terms is intended to waive, restrict, or replace rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our products or services
• Business updates
• Legal or regulatory requirements
• Technology changes
• Operational improvements

The updated version will be posted on aurvoa.com with the effective date where appropriate.

Your continued use of the website or placement of orders after updates become effective means that you acknowledge the updated Terms, subject to applicable law.

Governing Law

These Terms are governed by applicable laws and regulations relevant to the operation of AURVOA and the rights of customers.

Nothing in this section limits any mandatory consumer protection rights that apply in your jurisdiction.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Entire Agreement

These Terms, together with applicable policies published on aurvoa.com, represent the agreement between you and AURVOA regarding purchases made through our website.

Additional agreements may apply where specifically provided for particular products, promotions, services, or business arrangements.

Contact Us

If you have questions regarding these Terms, your order, products, payments, shipping, returns, or other website-related matters, please contact us:

Brand: AURVOA
Website: aurvoa.com

Legal Entity:
Shanxi Junzenan Technology Co., Ltd.

Company Address:
Shanxi Province, Taiyuan City, Wanbolin District, Yingze West Street No. 125, Gongyuan Times City Building 3, Floor 8 East Area (Shanxi Xingchi Business Secretary Co., Ltd. 0332) Cluster Registration.

Unified Social Credit Code:
91140109MAEF7JU07R

Customer Support Email:
service@aurvoa.com

Phone:
+86 15604626054

For order-related inquiries, please include your order number and the email address used during checkout.

For product questions regarding lipstick, foundation, eyeliner, or other beauty products, please include the product name and relevant details so our team can assist you more efficiently.

aurvoa.com is operated by Shanxi Junzenan Technology Co., Ltd.

AURVOA — Beauty Essentials for Everyday Routines.