Warranty & Guarantee
Our Commitment to Quality
At AURVOA, we want every product you receive to meet the quality and presentation standards shown in our store.
AURVOA is a beauty brand dedicated to creating thoughtfully designed makeup products that support modern beauty routines. Our collections include lipstick, foundation, eyeliner, and other beauty products. We focus on combining elegant design, practical functions, and quality materials to make everyday makeup routines easier and more enjoyable.
Each item is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the warranty period, our customer service team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most products purchased from our store are covered by a 90-day limited warranty, beginning on the date your order is delivered.
This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.
Depending on the circumstances, we may offer:
- A replacement product
- A replacement component, when available
- Store credit
- A refund, where appropriate
The specific solution will depend on the nature of the issue, product availability, and the circumstances of the claim.
What Is Covered
Our limited warranty may cover issues such as:
Manufacturing Defects
Defects in materials or workmanship that affect the normal use or quality of the product.
Product Function Issues
For eligible lipstick, foundation, eyeliner, and beauty products, unexpected issues affecting normal product use during the warranty period.
Structural Defects
Problems with the product’s construction that are not caused by accidental damage, misuse, excessive force, or improper handling.
Products Damaged on Arrival
Items that arrive broken, damaged, leaking, or unusable due to shipping or handling.
What Is Not Covered
The warranty does not cover damage or issues caused by:
- Accidental drops, impacts, bending, or breakage
- Improper handling or storage
- Misuse or use outside the product’s intended purpose
- Exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Normal wear and tear
- Cosmetic changes caused by regular use
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper cleaning or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor variations in color, texture, finish, packaging, or other design elements are generally not considered defects when they do not affect normal product use.
Damaged or Defective Items
If your order arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.
To help us review your request quickly, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos or a short video showing the problem
- Photos of the packaging if the item was damaged during shipping
How to Make a Warranty Claim
To submit a warranty claim, contact our customer service team through the contact information listed on our website.
Please include your order number and supporting photos or videos.
Our team will normally review your request and respond within 24–48 hours.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
- A comparable replacement
- Store credit
- Another appropriate solution
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to the nature of the issue and our applicable Return and Refund Policy.
When a refund is approved, it will normally be issued to the original payment method.
Returns and Warranty Are Different
Our Return Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and product-related problems.
Product Care
To help keep your products in good condition:
- Follow all included care instructions.
- Use products only for their intended purpose.
- Store products in a clean and dry place when not in use.
- Avoid excessive heat, moisture, or harsh chemicals.
- Handle packaging and product components carefully.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Contact Us
If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.
Customer Support Email:
service@aurvoa.com
Phone:
+86 15604626054
Brand: AURVOA
Official Website: aurvoa.com
Operating Company:
Shanxi Junzenan Technology Co., Ltd.
Unified Social Credit Code:
91140109MAEF7JU07R
Company Address:
Shanxi Province, Taiyuan City, Wanbolin District, Yingze West Street No. 125, Gongyuan Times City Building 3, Floor 8 East Area (Shanxi Xingchi Business Secretary Co., Ltd. 0332) Cluster Registration.
aurvoa.com is operated by Shanxi Junzenan Technology Co., Ltd.